• FREQUENTLY ASKED QUESTIONS

  • FREQUENTLY ASKED QUESTIONS

Logistics

Please note that the times listed below refer to our programs, packed juice boxes, and soups. If you are building a box of individual juices, shots, or smoothies, please be aware that there may be a few days lead time, as it is not always possible for us to have everything in stock.

If we need to deliver to a farm, please note that a surcharge will apply, and this charge will not have been calculated at checkout.

If you need your order faster than the times indicated below, please give us a call, and we will do our best to accommodate your request.

After we receive your order, we will send you an email with your waybill number, courier contact details, and confirmation of your delivery date.

WESTERN CAPE:
Order received and paid for by close of business on:

Monday to Friday are delivered two working days later.
Saturday and Sunday are delivered on Wednesday.
Some outlying areas are only serviced by our couriers on certain days of the week. It’s best to please check with us.
GAUTENG:

Express Delivery Option
Order received and paid for close of business on:

Monday to Wednesday are delivered two working days later.
Thursday and Friday are delivered on Tuesday.
Saturday and Sunday are delivered on Wednesday.
Standard Delivery Option
Order received and paid for by close of business on:

Monday and Tuesday are delivered three working days later.
Wednesday are delivered on Monday.
Thursday and Friday are delivered on Wednesday.
Saturday and Sunday are delivered on Thursday.
PORT ELIZABETH:
Order received and paid for by close of business on:

Monday to Wednesday are delivered two working days later.
Thursday and Friday are delivered on Tuesday.
Saturday and Sunday are delivered on Wednesday.
PORT ELIZABETH OUTLYING AREAS:
Order received and paid for by 09:00 on:

Monday and Tuesday are delivered three working days later.
Wednesday are delivered on Monday.
Thursday and Friday are delivered on Wednesday.
Saturday and Sunday are delivered on Thursday.
KWAZULU-NATAL:
Order received and paid for by close of business on:

Monday and Tuesday are delivered three working days later.
Wednesday are delivered on Tuesday.
Thursday and Friday are delivered on Wednesday.
Saturday and Sunday are delivered on Thursday.
FREE STATE, LIMPOPO, MPUMALANGA, NORTHERN CAPE, NORTH WEST:
Please call us to discuss delivery timeline.

We deliver to most parts of South Africa.

In your shopping cart click ‘calculate shipping’, enter your postal code and click ‘update’. If you receive a message:
“This is not a standard shipping zone. Please contact us for a shipping quote”
It means we have not delivered to your area before. Please email your delivery address to fiona@juicerevolution.co.za and we will check with our couriers if delivery to your address is possible.

As your order needs to be delivered frozen, we use couriers who have freezers at their depots and who can get your order from our door to yours in a short time frame.

Yes, simply type your required delivery date in the ‘Order Notes’ box on our checkout page.

We need you or a representative to be present to sign for the delivery. Our polystyrene boxes must be returned to the couriers in certain areas.

You are welcome to use your courier, but please ensure that they will get your order to you within 24 hours of collecting it from us.

The delivery fee differs depending on your area and the weight of your order.

To obtain a delivery quote, go to your shopping cart click ‘calculate shipping’, enter your postal code and click ‘update’.

Regardless of where you live, we guarantee your products arrive frozen at your door. If they are not frozen, please make a note on the waybill when you sign for receipt, take photos of the products, and contact us immediately. We will refund you or replace your products

Storage and Defrosting

Upon receipt place your products directly into your freezer.

We blast-freeze your juices and soups as soon as we make them to lock in the nutrients and preserve the rich, pure taste. It would be best if you consumed them once they are defrosted. Re-freezing will result in a loss of some of the nutrients.

Defrost your products overnight at room temperature and place them in the fridge upon waking.

You may also choose to defrost your products in the fridge, which will take between 12 and 24 hours, depending on product size and the temperature and load of your fridge.

Once defrosted, keep your products refrigerated and consume within two days.

The shelf life of the frozen products is five months. Check the best-before sticker, which shows by when each item should be consumed.

Once defrosted, your products should be refrigerated and consumed within two days.

Please consume within two days of defrosting.

Juicing

Our juices are lovingly made by hand from fresh, high-quality whole fruits and vegetables. They are 100% natural, never heat-treated, and contain no colourants, flavourants, preservatives, or added sugar.
Upon receipt, our produce is washed of farm soil and immediately placed in a cold room. Before juicing, it is carefully washed in ozonated water, a natural disinfectant with no harmful by-products.

We use a state-of-the-art hydraulic cold press juicer imported from America and a commercial triturating (twin gear) Angel Juicer imported from Korea for our juice extraction. The commercial Angel Juicer is the only one we know of in South Africa. These juicers allow us to produce extremely high-quality, nutrient-rich juice due to the two-stage shredding and pressing and the minimal exposure to heat and oxidation.

Our juices are filtered twice and then meticulously blended. Once bottled, they are immediately blast-frozen to ensure all nutrients are retained.

Our juice is stored in our holding freezer at a constant temperature of -25C and delivered frozen to your door in a specially insulated box.

When you defrost our juices, you will be delighted by the incredibly fresh taste and rich flavour in every bottle.

Centrifugal Juicers:

Centrifugal Juicers contain a high-speed spinning blade that grinds fruits and vegetables into pulp. The centrifugal force generated by the blade rotation separates the juice from the pulp. Due to the speed, heat, and oxygen exposure, centrifugal juicers produce juice that is low in quality and less rich in nutrients than masticating and triturating juicers.

Masticating (single gear) Juicers:

Masticating juicers, also known as slow juicers, use a single rotating auger to extract juice by crushing and pressing produce through a filter. The juice quality from a masticating juicer is better than the centrifugal juicer but nowhere near a triturating juicer.

Triturating (twin gear) Juicers

Triturating juicers use twin stainless steel interlocking gears to grind produce between them at a slow RPM. The ground produce is pressed against a housing containing fine holes which separate the juice from the fibre. Triturating juicers operate at a much lower speed than centrifugal and even masticating juicers ensuring that less air gets trapped into the juice. This slows down the oxidation of nutrients to a minimum level. The further benefit of a low RPM is that less heat is generated, protecting the nutrients from destruction due to overheating. The quality of juice produced by triturating juicers is unmatchable. Juice Revolution does not use centrifugal or masticating juicers.

We do not add ice or water when we make our juices (except the Spring Clean on the 3-Day Super Juice Cleanse). Please feel free to pour your juice over ice.

Nutrition is far more complex than just tallying up individual vitamins and minerals. Take an apple as an example: when chemically tested, a 100g apple contains just 5.7mg of vitamin C. Yet, its total antioxidant effect is equivalent to a whopping 1500mg of vitamin C. This is because apples are rich in other compounds—like quercetin, catechin, phlorizin, and chlorogenic acid—that act like vitamin C and enhance its benefits. These plant-based antioxidants team up to provide health advantages that go well beyond what vitamin C can do on its own.

Whole foods like apples offer a unique blend of nutrients and compounds that work together in ways we’re still learning about. Research shows that the vitamin C-like compounds in apples can help lower cholesterol, slow the aging process, and even protect against certain diseases—effects that a simple nutrient count can’t capture. The supplement industry often focuses on single nutrients, but this approach overlooks the bigger picture. You can’t isolate beta-carotene from a carrot or strip vitamin C from an apple without losing the supportive network of compounds that make them so nourishing.

That’s why we choose not to list specific vitamin and mineral amounts. Nutrition isn’t about numbers—it’s about the synergy of whole foods working together to support your health.

(Adapted from Whole: Rethinking the Science of Nutrition by T. Colin Campbell, PhD.)

It’s simple – to ensure all the nutrients are retained! 🍏🌱

As soon as we bottle our juices, soups, smoothies, and health shots, they’re blast-frozen, locking in their vitality until you’re ready to enjoy them.

Blast-freezing is a rapid freezing technique that keeps the vitamins, minerals, and enzymes intact. It’s our way of ensuring that our products’ freshness and pure goodness remain as vibrant as when we made them. ❄️

Because we believe that freshness and quality should never be compromised.

Our Kids Range is crafted for kids aged 3-12 years, when nutrition builds strong bodies, brains, and habits. It’s not suitable for under 1 year due to pediatric guidelines and ingredients like honey, which pose risks for infants. For 6- to 8-month-olds, stick to breast milk, formula, or simple purees as advised by your doctor.

Juice Cleanses

Please let us know, and we will swap the products containing the specified ingredient for a suitable alternative.

Please seek advice from your healthcare practitioner before embarking on a cleanse if you are:

  • Underweight
  • Pregnant or breastfeeding
  • Have diabetes
  • Taking any prescription medication

If in doubt, always check with your healthcare practitioner.

Defrost your products overnight at room temperature and place them in the fridge upon waking.

You may also choose to defrost your products in the fridge, which will take between 12 and 24 hours, depending on product size and the temperature and load of your fridge.

Once defrosted, keep your products refrigerated and consume within two days.

The experience is different for everyone. Some sail through the process easily, while others experience unpleasant side effects. Please don’t worry about these; they rarely last more than 24 hours. Some possible side effects may include:

  • Headaches (usually from caffeine withdrawal)
  • Spots (toxins being eliminated through the skin)
  • Have diabetes
  • Furry tongue (a sign that the body is adjusting to a juice-only diet, combated by cleaning teeth more regularly, but not within ½ an hour of drinking your juice)
  • Tiredness

Important: If you become unwell and the symptoms worsen, please do not assume it is the juice diet; you may be suffering from something unrelated. Consult your healthcare practitioner.

While on your cleanse, you will drink hot lemon water, our Detox Tea, and plenty of water. You are welcome to add your own caffeine-free herbal teas.

Please do not drink coffee or alcohol.

While on your cleanse, you will drink hot lemon water, our Detox Tea, and plenty of water. You are welcome to add your own caffeine-free herbal teas.

Please do not drink coffee or alcohol.

© Juice Revolution